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Second Annual Capital One Survey Reveals What San Francisco Professionals Want in the Workplace

July 31, 2018 at 9:16 AM EDT
87% of San Francisco office professionals feel that a flexible workplace design is important

SAN FRANCISCO, July 31, 2018 /PRNewswire/ -- Now more than ever, workplace design and environment have become a significant part of company culture and a key driver of employee satisfaction. It can help inspire workers, drive productivity and innovation, and retain and attract top talent.

Capital One - San Francisco, California; Mariko Reed Photography

Capital One's 2018 Work Environment Survey of 3,500 full-time professionals across the country—including 500 respondents in each of the following markets: Chicago, Dallas, New York City, San Francisco, and Washington, D.C.—found that talent increasingly values flexibility and design, particularly when evaluating whether to stay at their current job or considering a new employment opportunity.

"Professionals today have high expectations for their experience in the workplace and what their employer provides for them," said Stefanie Spurlin, Vice President, Workplace Solutions at Capital One. "The results of the 2018 Work Environment Survey clearly demonstrate the importance of design and flexibility to professionals across the country and in San Francisco. By providing dynamic spaces to accommodate all kinds of work styles, companies can help facilitate the kind of collaboration and innovation that empowers employees to create breakthrough products and solutions for their customers."

Key findings for San Francisco workers include:

  • Flexibility is a must: 84%, up from 82% in 2017, of San Francisco professionals have their best ideas when they're working in flexible space options, and 80% say they are more productive when they change physical location while working.
  • Design drives innovation: 85% of San Franciscans, up from 80% in 2017, believe companies can't encourage innovation unless their workplace environment is innovative.
  • Craving health & wellness: Most San Franciscans said their company doesn't currently offer mother's nursing rooms (65%) and environmentally friendly programs (62%). When asked to prioritize on-site benefits, the top three responses were healthy food and beverage options (44%), and a tie between health/wellness centers and programming (32%), and relaxation/social areas (32%).
  • Local culture is missing: 67% believe local culture isn't currently reflected in their company's workplace design.
  • Design elements that matter most: The most desired design elements include natural light (63%), easily reconfigurable furniture and spaces (47%) and artwork and creative imagery (45%).
  • Location, location, location?: When considering a new job, nearly 2 in 3 (64%) of San Francisco office professionals believe that workplace design and environment is equally important or more important than office location, and more than 1 in 3 San Franciscans (36%) believe workplace design is more important.
  • Going green: San Francisco office professionals want green programs that make a difference, with 93% saying they wish their company would implement certain environmentally friendly initiatives. Topping the list are paper use reduction (53%), energy efficiency (52%), and on-site renewable energy (47%).

Visit the Capital One newsroom for the national results and more Capital One news. To view and download images of Capital One's workspaces, please click here. For infographics of the 2018 Capital One Work Environment Survey results, please click here.

Survey Methodology
The Capital One Work Environment Survey was conducted by Wakefield Research ( among 3,500 adults, 18 and over, in the U.S., including 1,000 office professionals employed full-time in the U.S., and 500 office professionals employed full time in each of the following DMAs: Chicago, Dallas, New York City, San Francisco and Washington, D.C., between April 19 and May 2, 2018 using an email invitation and an online survey. Data from 2018 reflects the full 3,500 sample size, and year-over-year data is limited to the 2,500 respondents (total of the 500 from each market) that was the same sample set for the 2017 survey, for accuracy and data integrity.

Results of any sample are subject to sampling variation. The magnitude of the variation is measurable and is affected by the number of interviews and the level of the percentages expressing the results. For the interviews conducted in this particular study, the chances are 95 in 100 that a survey result does not vary, plus or minus, by more than 3.1 percentage points for the national sample and 4.4 percentage points for each of the DMAs from the result that would be obtained if interviews had been conducted with all persons in the universe represented by the sample. 

About Capital One
Capital One Financial Corporation ( is a financial holding company whose subsidiaries, which include Capital One, N.A., and Capital One Bank (USA), N.A., had $248.2 billion in deposits and $364.0 billion in total assets as of June 30, 2018. Headquartered in McLean, Virginia, Capital One offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients through a variety of channels. Capital One, N.A. has branches located primarily in New York, Louisiana, Texas, Maryland, Virginia, New Jersey and the District of Columbia. A Fortune 500 company, Capital One trades on the New York Stock Exchange under the symbol "COF" and is included in the S&P 100 index.

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Emily Rouse, Capital One Corporate Communications, | 571.765.0618