Home Page > About Capital One > Investor Relations > Second Annual Capital One Survey Reveals What New York City Professionals Want in the Workplace

Release Details

Second Annual Capital One Survey Reveals What New York City Professionals Want in the Workplace

July 31, 2018 at 9:16 AM EDT
86% of New York City office professionals feel that a flexible workplace design is important

NEW YORK, July 31, 2018 /PRNewswire/ -- Now more than ever, workplace design and environment have become a significant part of company culture and a key driver of employee satisfaction. It can help inspire workers, drive productivity and innovation, and retain and attract top talent.

Capital One

Capital One's 2018 Work Environment Survey of 3,500 full-time professionals across the country—including 500 respondents in each of the following markets: Chicago, Dallas, New York City, San Francisco, and Washington, D.C.—found that talent increasingly values flexibility and design, particularly when evaluating whether to stay at their current job or considering a new employment opportunity.

"Professionals today have high expectations for their experience in the workplace and what their employer provides for them," said Stefanie Spurlin, Vice President, Workplace Solutions at Capital One. "The results of the 2018 Work Environment Survey clearly demonstrate the importance of design and flexibility to professionals across the country and in New York City. By providing dynamic spaces to accommodate all kinds of work styles, companies can help facilitate the kind of collaboration and innovation that empowers employees to create breakthrough products and solutions for their customers."

Key findings for New York City workers include:

  • Flexibility is a must: 84% have their best ideas when they're working in flexible space options, and 81% say they are more productive when they change physical location while working.
  • Design elements that matter most: The most desired design elements for New Yorkers include natural light (60%), easily reconfigurable furniture and spaces (41%), and artwork and creative imagery (38%).
  • Design drives innovation: 80% of New Yorkers believe companies can't encourage innovation unless their workplace environment is innovative.
  • Craving health & wellness: Most New Yorkers said their company doesn't currently offer mother's nursing rooms (80%) or environmentally friendly programs (78%). When asked to prioritize on-site benefits, the top three responses were relaxation/social areas (41%, up from 38% in 2017), healthy food and beverage options (36%), and health/wellness centers and programming (34%, up from 32% in 2017).
  • Local culture is missing: For the second year in a row, 70% believe local culture isn't currently reflected in their company's workplace design.
  • Location, location, location?: When considering a new job, 68% of New York office professionals believe that workplace design and environment is equally important or more important than office location, with more than 1 in 3 (36%) saying it's more important than location.

Visit the Capital One newsroom for the national results and more Capital One news. To view and download images of Capital One's workspaces, please click here. For infographics of the 2018 Capital One Work Environment Survey results, please click here.

Survey Methodology
The Capital One Work Environment Survey was conducted by Wakefield Research ( among 3,500 adults, 18 and over, in the U.S., including 1,000 office professionals employed full-time in the U.S., and 500 office professionals employed full time in each of the following DMAs: Chicago, Dallas, New York City, San Francisco and Washington, D.C., between April 19 and May 2, 2018 using an email invitation and an online survey. Data from 2018 reflects the full 3,500 sample size, and year-over-year data is limited to the 2,500 respondents (total of the 500 from each market) that was the same sample set for the 2017 survey, for accuracy and data integrity.

Results of any sample are subject to sampling variation. The magnitude of the variation is measurable and is affected by the number of interviews and the level of the percentages expressing the results. For the interviews conducted in this particular study, the chances are 95 in 100 that a survey result does not vary, plus or minus, by more than 3.1 percentage points for the national sample and 4.4 percentage points for each of the DMAs from the result that would be obtained if interviews had been conducted with all persons in the universe represented by the sample. 

About Capital One
Capital One Financial Corporation ( is a financial holding company whose subsidiaries, which include Capital One, N.A., and Capital One Bank (USA), N.A., had $248.2 billion in deposits and $364.0 billion in total assets as of June 30, 2018. Headquartered in McLean, Virginia, Capital One offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients through a variety of channels. Capital One, N.A. has branches located primarily in New York, Louisiana, Texas, Maryland, Virginia, New Jersey and the District of Columbia. A Fortune 500 company, Capital One trades on the New York Stock Exchange under the symbol "COF" and is included in the S&P 100 index.

@capitalone | @capitalonetech | @capitalonejobs

Cision View original content with multimedia:

SOURCE Capital One

Emily Rouse, Capital One Corporate Communications, | 571.765.0618