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Capital One Expansion to Include More than 500 Jobs in Boise, Idaho; Acquisition of Boise-Based Call Center to Expedite Growth

May 3, 1999 at 3:58 PM EDT
  FALLS CHURCH, Va., May 3 /PRNewswire/ -- After a series of announcements
to grow its operations around the country, Capital One Services, Inc.
announced plans to open a customer relations call center in Boise, Idaho to
further meet the needs of its growing customer base. Capital One acquired
assets of an existing call center -- and immediately hired the center's
approximately 110 employees. Capital One plans to hire 400 additional
associates by year-end 2000 to staff the site.
    "Because of our explosive growth -- we're currently adding 15,000 new
customers every day -- we are always searching for talented people to fuel
that growth. This newest expansion will help us expand into new markets, new
businesses and new products," said Richard D. Fairbank, Capital One's Chairman
and Chief Executive Officer.
    The site in Boise will service Capital One's existing customer base, which
totals more than 18 million customers worldwide.
    Nigel Morris, President and Chief Operating Officer of Capital One,
stated, "We immediately knew that the people formerly with American Direct
Credit combined with the attributes of Boise would create a perfect
opportunity to help grow our company. We are impressed with the depth of the
management talent, the quality of the employee base, and the entrepreneurial
culture that is so similar to our own. We're excited to become a part of the
Boise business community and delighted that Capital One will now have a site
in each time zone to better serve our customers."
    In 1999 alone, Capital One announced plans to expand its operations
throughout Virginia, Florida, Texas, as well as the United Kingdom. Also, the
company is building its first west coast facility just south of Seattle in
Federal Way, Washington. Currently, Capital One employs more than 11,000
associates. Capital One is hiring in all its locations; those interested in
opportunities are invited to call the company's hiring line, 1-800-77-HIRE-1,
or to visit the company's Web site,
    Headquartered in Falls Church, Virginia, Capital One Financial Corporation
( is a holding company whose principal subsidiaries,
Capital One Bank and Capital One, F.S.B., offer consumer lending products.
Capital One's subsidiaries collectively had 18.0 million customers and
$17.4 billion in managed loans outstanding as of March 31, 1998. Capital One
trades on the New York Stock Exchange under the ticker symbol "COF" and is
included in the S&P 500 Index. Capital One ranked #41 on Fortune's listing of
the "100 Best Places to Work" in the country and ranked #15 in Business Week's
list of the best performers of the S&P 500.

SOURCE  Capital One Financial Corporation