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Release Details

Capital One E-mail Vendor Epsilon Reports That Capital One Customer
E-mail Addresses Were Accessed

April 2, 2011 at 10:00 AM EDT

MCLEAN, Va., Apr 02, 2011 (BUSINESS WIRE) --

Capital One Financial Corporation (NYSE: COF) announced today that it was notified by Epsilon, a marketing vendor used to send e-mails, that an unauthorized person outside Epsilon gained access to files that included e-mail addresses of Capital One customers. Capital One has been informed that the compromised files did not include any personally identifiable or customer financial information. Capital One is actively investigating the incident and Epsilon is conducting its own comprehensive investigation in cooperation with the appropriate authorities.

As always, we are actively communicating with our customers, including providing them with information about how to help protect themselves from potential fraudulent activity. Customers are reminded to ignore emails asking for confidential account or log-in information and remember that familiar looking links in an email can redirect to a fraudulent site. If you get an e-mail that claims to be from us but you aren't sure, or you think it's suspicious, don't click any of the links. Just send it to us at then delete it. More information on fraud prevention is available at

About Capital One

Capital One Financial Corporation ( is a financial holding company whose subsidiaries, which include Capital One, N.A. and Capital One Bank (USA), N. A., had $122.2 billion in deposits and $197.5 billion in total assets outstanding as of December 31, 2010. Headquartered in McLean, Virginia, Capital One offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Capital One, N.A. has approximately 1,000 branch locations primarily in New York, New Jersey, Texas, Louisiana, Maryland, Virginia and the District of Columbia. A Fortune 500 company, Capital One trades on the New York Stock Exchange under the symbol "COF" and is included in the S&P 100 index.

SOURCE: Capital One Financial Corporation

Capital One Financial Corporation
Tatiana Stead, 703-720-2390
Pam Girardo, 703-720-2351