form8k.htm



UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
 

 
FORM 8-K

CURRENT REPORT

Pursuant to Section 13 OR 15(d) of
The Securities Exchange Act of 1934

April 21, 2011
Date of Report (Date of earliest event reported)

Commission File No. 1-13300
 


CAPITAL ONE FINANCIAL CORPORATION
(Exact name of registrant as specified in its charter)
 

 
Delaware
54-1719854
(State or Other Jurisdiction of Incorporation or Organization)
(I.R.S. Employer Identification No.)
   
1680 Capital One Drive McLean, Virginia
22102
(Address of Principal Executive Offices)
(Zip Code)

Registrant’s telephone number, including area code: (703) 720-1000

(Former name or former address, if changed since last report)
 

 
Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions (see General Instruction A.2. below):

¨
Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)
¨
Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)
¨
Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))
¨
Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))
 

 


 
 
 

 

Item 2.02.Results of Operations and Financial Condition.

On April 21, 2011, the Company issued a press release announcing its financial results for the first quarter ended March 31, 2011. Copies of the Company’s press release and the financial supplement are attached and filed herewith as Exhibits 99.1 and 99.2 to this Form 8-K and are incorporated herein by reference.

Item 7.01.Regulation FD Disclosure.

The Company hereby furnishes the information in Exhibit 99.3 hereto, Earnings Release Slides - First Quarter 2011 for the quarter ended March 31, 2011.

Note: Information in Exhibit 99.3 furnished pursuant to Item 7.01 shall not be deemed to be “filed” for the purposes of Section 18 of the Securities Exchange Act of 1934 or otherwise subject to the liabilities of that section. This report will not be deemed an admission as to the materiality of any information in the report that is required to be disclosed solely by Regulation FD. Furthermore, the information provided in Exhibit 99.3 shall not be deemed to be incorporated by reference into the filings of the Company under the Securities Act of 1933.

 
 
 

 

Item 8.01.Other Events.

 
(a)
See attached press release and financial supplement at Exhibits 99.1 and 99.2.

 
(b)
Cautionary Factors.

The attached press release and information provided pursuant to Items 2.02, 7.01 and 9.01 contain forward-looking statements, which involve a number of risks and uncertainties. The Company cautions readers that any forward-looking information is not a guarantee of future performance and that actual results could differ materially from those contained in the forward-looking information as a result of various factors including, but not limited to, the following:

general economic and business conditions in the U.S., the U.K., Canada, or the Company’s local markets, including conditions affecting employment levels, interest rates, consumer income and confidence, spending and savings that may affect consumer bankruptcies, defaults, charge-offs and deposit activity;
an increase or decrease in credit losses (including increases due to a worsening of general economic conditions in the credit environment);
financial, legal, regulatory, tax or accounting changes or actions, including the impact of the Dodd-Frank Wall Street Reform and Consumer Protection Act and the regulations promulgated thereunder;
developments, changes or actions relating to any litigation matter involving the Company;
increases or decreases in interest rates;
the ability of the Company to access the capital markets at attractive rates and terms to capitalize and fund its operations and future growth;
the success of the Company’s marketing efforts in attracting and retaining customers;
increases or decreases in the Company’s aggregate loan balances or the number of customers and the growth rate and composition thereof, including increases or decreases resulting from factors such as shifting product mix, amount of actual marketing expenses the Company incurs and attrition of loan balances;
the level of future repurchase or indemnification requests the Company may receive, the actual future performance of mortgage loans relating to such requests, the success rates of claimants against the Company, any developments in litigation and the actual recoveries the Company may make on any collateral relating to claims against it;
the amount and rate of deposit growth;
changes in the reputation of or expectations regarding the financial services industry or the Company with respect to practices, products or financial condition;
any significant disruption in the Company’s operations or technology platform;
the Company’s ability to maintain a compliance infrastructure suitable for its size and complexity;
the Company’s ability to control costs;
the amount of, and rate of growth in, the Company’s expenses as its business develops or changes or as it expands into new market areas;
the Company’s ability to execute on its strategic and operational plans;
any significant disruption of, or loss of public confidence in, the United States Mail service affecting the Company’s response rates and consumer payments;
the ability of the Company to recruit and retain experienced personnel to assist in the management and operations of new products and services;
changes in the labor and employment markets;
the risk that cost savings and any other synergies from the Company’s acquisitions may not be fully realized or may take longer to realize than expected;
disruptions from the Company’s acquisitions negatively impacting its ability to maintain relationships with customers, employees or suppliers;
fraud or misconduct by the Company’s customers, employees or business partners;
competition from providers of products and services that compete with the Company’s businesses; and
other risk factors listed from time to time in the Company’s SEC reports including, but not limited to, the Annual Report on Form 10-K for the year ended December 31, 2010.

 
 
 

 

Item 9.01.Financial Statements, Pro Forma Financial Information and Exhibits.

 
(c)
Exhibits.

Exhibit
No.
 
Description of Exhibit
 
Press release dated April 21, 2011 - First Quarter 2011
 
Financial Supplement - First Quarter 2011
99.3   Earnings Release Slides - First Quarter 2011

Earnings Conference Call Webcast Information.

Capital One will hold an earnings conference call on April 21, 2011, 8:30 AM Eastern Daylight Time. The conference call will be accessible through live webcast. Interested investors and other individuals can access the webcast via Capital One’s home page (http://www.capitalone.com). Choose “Investors” to access the Investor Center and view and/or download the earnings press release, a reconciliation to GAAP financial measures and other relevant financial information. The replay of the webcast will be archived on Capital One’s website through May 5, 2011.

 
 
 

 

SIGNATURE
 
Pursuant to the requirements of the Securities Exchange Act of 1934, the Company has duly caused this Current Report on Form 8-K to be signed on its behalf by the undersigned, hereunto duly authorized.

 
CAPITAL ONE FINANCIAL CORPORATION
   
Dated: April 21, 2011
By:
/s/ Gary L. Perlin
     
   
Gary L. Perlin
   
Chief Financial Officer
 
 

ex99_1.htm

Exhibit 99.1
 

 
FOR IMMEDIATE RELEASE: April 21, 2011

Contacts:
 
Jeff Norris
 
Danielle Dietz
 
Tatiana Stead
 
Julie Rakes
   
Investor Relations
 
Investor Relations
 
Media Relations
 
Media Relations
   
703-720-2455
 
703-720-2455
 
703-720-2352
 
804-284-5800

Capital One Reports First Quarter 2011 Net Income of $1.0 billion, or $2.21 per share

Net Income improved $380 million, or 60 percent, from Q1 2010 and $319 million, or 46 percent, from Q4 2010

Results driven by positive credit trends and strong revenues

Card loan volumes declined consistent with historical seasonal trends; purchase volumes and account originations remain strong

Growth emerging in Auto and Commercial

Continued strong deposit growth

Strong capital generation: TCE increased to 7.3 percent from 6.9 percent; Tier 1 common dipped to 8.4 percent from 8.8 percent with the final phase-in of FAS 166/167

McLean, Va. (April 21, 2011) – Capital One Financial Corporation (NYSE: COF) today announced net income for the first quarter of 2011 of $1.0 billion, or $2.21 per common share, compared with net income of $636 million, or $1.40 per common share, in the first quarter of 2010 and net income of $697 million, or $1.52 per common share, in the fourth quarter of 2010.

"We are gaining momentum across our businesses, and the period of shrinking loans through the Great Recession came to an end in the first quarter," said Richard D. Fairbank, Capital One's Chairman and Chief Executive Officer.  "Our solid first quarter results and our strong and resilient balance sheet put us in a good position to continue to generate capital and deliver strong and sustainable returns to our shareholders."

 
 

 

Capital One – First Quarter 2011 Results
Page 2

Total Company Results

·
Total revenue in the first quarter of 2011 of $4.1 billion increased $120 million, or 3.0 percent, from the fourth quarter of 2010, as a result of increasing margins and relatively stable average loans.

 
o
Net interest income increased $117 million, or 3.9 percent, from the prior quarter.

 
o
Net interest margin increased to 7.24 percent from 6.95 percent, driven by higher asset yields in the company’s Card and Auto businesses and a nine basis point decrease in the company’s cost of funds.

·
The cost of funds decreased to 1.41 percent in the first quarter from 1.50 percent in the prior quarter, driven by the mix shift toward lower-cost deposits.

·
Non-interest expense of $2.2 billion in the first quarter of 2011 increased $71 million, or 3.4 percent, from the prior quarter. One-time operating costs were partially offset by seasonally lower marketing expense.

·
Provision expense of $534 million in the first quarter decreased $305 million from the prior quarter, driven by a $249 million reduction in net charge-offs.

·
Net charge-offs as a percentage of average loans was 3.66 percent in the first quarter of 2011 compared with 4.45 percent in the prior quarter and 6.02 percent in first quarter of 2010.

·
Period-end loans held for investment declined $1.9 billion, or 1.5 percent, in the first quarter to $124.1 billion at March 31, 2011.

 
o
Excluding the expected run-off in the company’s Installment Loan portfolio in Domestic Card, Home Loan portfolio in Consumer Banking and Small-Ticket Commercial Real Estate portfolio in Commercial Banking, total company loan balances declined approximately $824 million in the first quarter of 2011.

·
Average total deposits increased $2.4 billion, or 2.0 percent, during the quarter to $124.2 billion. Period-end total deposits increased by $3.2 billion, or 2.6 percent, to $125.4 billion.

·
The company’s Tier 1 common equity ratio of 8.4 percent dipped 40 basis points from 8.8 percent in the prior quarter. The first quarter of 2011 marked the final quarter of the regulatory phase-in of the implementation of FAS 166/167.

·
The tangible common equity (TCE) ratio increased to 7.3 percent in the first quarter from 6.9 percent in the fourth quarter of 2010.

 
 

 

Capital One – First Quarter 2011 Results
Page 3

“We expect that our strong capital and capital generation will enable us to deploy substantial capital for the benefit of our shareholders," said Gary L. Perlin, Capital One’s Chief Financial Officer.

Segment Results

The company reports the results of its business through three operating segments: Credit Card, Commercial Banking and Consumer Banking. Please refer to the Financial Supplement for additional details.

Credit Card Highlights
For more lending information and statistics on the segment results, please refer to the Financial Supplement.

·
Period-end loans in the Domestic Card segment were $50.6 billion in the first quarter, a decline of 6.1 percent from the prior quarter, as a result of the expected run-off of the Installment Loan portfolio and seasonal declines. Average loan balances in the quarter declined by 2.4 percent.

·
Excluding the run-off of the Installment Loans, loans declined $2.7 billion, or 5.3 percent, in Domestic Card compared to the fourth quarter of 2010.

·
First quarter Domestic Card purchase volumes grew $3.0 billion, or 13.8 percent, from the first quarter of 2010 but declined by $2.0 billion, or 7.3 percent, compared to the fourth quarter of 2010 due to seasonal patterns.

·
Domestic Card revenue margin increased 56 basis points to 17.22 percent in the first quarter from 16.66 percent in the prior quarter driven by continued favorable credit impacts and mix shifts within the portfolio.

·
Domestic Card provision expense decreased $275 million in the first quarter from the prior quarter. Strong underlying credit improvement trends, lower bankruptcy losses and higher recoveries more than offset expected seasonal headwinds.

·
International Card results were driven primarily by the acquisition of the Hudson’s Bay Company (HBC) private label credit card portfolio in the quarter.

 
Credit card loans increased by $1.2 billion, or 16.1 percent, to $8.7 billion
 
Inclusion of HBC drove non-interest expense higher by approximately $30 million for the quarter
 
Higher provision was due primarily to a one-time allowance build for the HBC portfolio of $105 million

 
 

 

Capital One – First Quarter 2011 Results
Page 4

·
Net charge-off rates relative to the prior quarter:
 
 
Domestic Card – improved 108 basis points to 6.20 percent from 7.28 percent
 
International Card – improved 94 basis points to 5.74 percent from 6.68 percent

·
Delinquency rates relative to the prior quarter:
 
 
Domestic Card – improved 50 basis points to 3.59 percent from 4.09 percent
 
International Card – improved 20 basis points to 5.55 percent from 5.75 percent

Commercial Banking Highlights
For more lending information and statistics on the segment results, please refer to the Financial Supplement.

The Commercial Banking segment consists of commercial and multi-family real-estate, middle market lending and specialty lending.

·
Revenues of $392 million and period-end loans of $30.0 billion grew modestly compared to the fourth quarter.

·
Provision expense decreased $49 million from the fourth quarter to a negative provision of $15 million as a result of an allowance release and improving net charge-offs in the quarter.

·
Period-end deposits grew $1.6 billion, or 7.1 percent, from the fourth quarter to $24.2 billion. The deposit interest expense rate improved 6 basis points to 55 basis points.

·
Net charge-off rate relative to the prior quarter:
 
 
Total Commercial Banking – improved 64 basis points to 0.79 percent from 1.43 percent
 
Commercial lending – improved 62 basis points to 0.38 percent from 1.0 percent

·
Nonperforming asset rate relative to the prior quarter:
 
 
Total Commercial Banking – 1.95 percent, an increase of 15 basis points
 
Commercial lending – 1.86 percent, an increase of 10 basis points

Consumer Banking Highlights
For more lending information and statistics on the segment results, please refer to the Financial Supplement.

·
Revenues increased $23 million in the first quarter to $1.2 billion, driven by higher margins in the Auto Finance business. Non-interest expense decreased $30 million during the quarter, due primarily to reduced marketing expenditures.

·
Provision expense decreased $94 million, or nearly 50 percent, from the prior quarter as a result of better credit performance in Auto Finance, Home Loans and Retail Banking.

 
 

 
 
Capital One – First Quarter 2011 Results
Page 5
 
·
Net charge-off rates relative to the prior quarter:
 
 
Auto – 1.98 percent, a decline of 67 basis points
 
Home Loans – 0.71 percent, a decline of 18 basis points
 
Retail Banking –  2.24 percent, a decline of 16 basis points

·
Period-end loans were relatively stable in the first quarter with an increase in auto loans offset by continued run-off in home loans.  Period-end loans relative to the prior quarter:
 
 
Auto – growth of $475 million, or 2.7 percent, to $18.3 billion
 
Home Loans – a decline of $362 million, or 3.0 percent, to $11.7 billion, due to continued run-off of the portfolio
 
Retail Banking – a decline of $190 million, or 4.3 percent, to $4.2 billion

·
Deposits in Consumer Banking showed strong growth in the quarter, with period-end deposits increasing $3.4 billion, or 4.1 percent from the fourth quarter, to $86.4 billion.

Tier 1 common equity ratio and related ratios, as used throughout this release, are non-GAAP financial measures.  For additional information, see Table 12 in the Financial Supplement.

Forward looking statements

The company cautions that its current expectations in this release dated April 21, 2011, and the company's plans, objectives, expectations, and intentions, are forward-looking statements which speak only as of the date hereof. The company does not undertake any obligation to update or revise any of the information contained herein whether as a result of new information, future events or otherwise. Actual results could differ materially from current expectations due to a number of factors, including: general economic conditions in the U.S., the UK, Canada or the company's local markets, including conditions affecting consumer income, confidence, spending, and savings which may affect consumer bankruptcies, defaults, charge-offs, deposit activity, and interest rates; financial, legal, regulatory, tax or accounting changes or actions, including the impact of the Dodd-Frank Act and the regulations promulgated thereunder; developments, changes or actions relating to any litigation matter involving the company; increases or decreases in interest rates; the success of the company's marketing efforts in attracting or retaining customers; changes in the credit environment; increases or decreases in the company's aggregate loan balances or the number of customers and the growth rate and composition thereof; the level of future repurchase or indemnification requests the company may receive, the actual future performance of mortgage loans relating to such requests, the success rates of claimants against the company, any developments in litigation and the actual recoveries the company may make on any collateral relating to claims against it; changes in the reputation of or expectations regarding the financial services industry or the company with respect to practices, products, or financial condition; any significant disruption in the company’s operations or technology platform; the company's ability to execute on its strategic and operational plans; changes in the labor and employment market; and competition from providers of products and services that compete with the company's businesses. A discussion of these and other factors can be found in the company's annual report and other reports filed with the Securities and Exchange Commission, including, but not limited to, the company's report on Form 10-K for the fiscal year ended December 31, 2010.

 
 

 
 
Capital One – First Quarter 2011 Results
Page 6
 
About Capital One
Capital One Financial Corporation (www.capitalone.com) is a financial holding company whose subsidiaries, which include Capital One, N.A. and Capital One Bank (USA), N. A., had $125.4 billion in deposits and $199.3 billion in total assets outstanding as of March 31, 2011. Headquartered in McLean, Virginia, Capital One offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Capital One, N.A. has approximately 1,000 branch locations primarily in New York, New Jersey, Texas, Louisiana, Maryland, Virginia and the District of Columbia. A Fortune 500 company, Capital One trades on the New York Stock Exchange under the symbol "COF" and is included in the S&P 100 index.
 
###
 
NOTE:
First quarter 2011 financial results, SEC Filings, and earnings conference call slides are accessible on Capital One’s home page (www.capitalone.com). Choose “Investors” on the bottom of the home page to view and download the earnings press release, slides and other financial information. Additionally, a podcast and webcast of the earnings conference call is accessible through the same link.
 
 

ex99_2.htm
Exhibit 99.2

Capital One Financial Corporation
Financial Supplement
First Quarter 2011
Table of Contents

   
Page
Capital One Financial Consolidated
 
   
Table 1: 
Financial & Statistical Summary―Consolidated
1
     
Table 2:
Notes to Consolidated Financial & Statistical Summary (Table 1)
2
     
Table 3:
Consolidated Statements of Income
3
     
Table 4:
Consolidated Balance Sheets
4
     
Table 5:
Average Balances, Net Interest Income and Net Interest Margin
5
     
Table 6:
Loan Information and Performance Statistics
6
     
Business Segment Detail
 
   
Table 7:
Financial & Statistical Summary―Credit Card Business
7
     
Table 8:
Financial & Statistical Summary―Consumer Banking Business
8
     
Table 9:
Financial & Statistical Summary―Commercial Banking Business
9
     
Table 10:
Financial & Statistical Summary―Other and Total
10
     
Table 11:
Notes to Loan and Business Segment Disclosures (Tables 6 — 10)
11
     
Other
 
     
Table 12:
Reconciliation of Non-GAAP Measures and Calculation of Regulatory Capital Measures
12

 
 

 

CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 1: Financial & Statistical Summary—Consolidated

(Dollars in millions, except per share data and as noted) (unaudited)
 
2011
Q1
   
2010
Q4
   
2010
Q3
   
2010
Q2
   
2010
Q1
 
Earnings
                             
Net interest income
  $ 3,140     $ 3,023     $ 3,109     $ 3,097     $ 3,228  
Non-interest income (1)(2)
    942       939       907       807       1,061 (3)
Total revenue (4)
  $ 4,082     $ 3,962     $ 4,016     $ 3,904     $ 4,289  
Provision for loan and lease losses
    534       839       867       723       1,478  
Marketing expenses
    276       308       250       219       180  
Operating expenses (5)
    1,886       1,783       1,746       1,781       1,667  
Income from continuing operations before income taxes
  $ 1,386     $ 1,032     $ 1,153     $ 1,181     $ 964  
Income tax provision
    354       331       335       369       244  
Income from continuing operations, net of tax
    1,032       701       818       812       720  
Loss from discontinued operations, net of tax (2)
    (16 )     (4 )     (15 )     (204 )     (84 )
Net income
  $ 1,016     $ 697     $ 803     $ 608     $ 636  
                                         
Common Share Statistics
                                       
Basic EPS:
                                       
Income from continuing operations, net of tax
  $ 2.27     $ 1.55     $ 1.81     $ 1.79     $ 1.59  
Loss from discontinued operations, net of tax
    (0.03 )     (0.01 )     (0.03 )     (0.45 )     (0.18 )
Net income per common share
  $ 2.24     $ 1.54     $ 1.78     $ 1.34     $ 1.41  
Diluted EPS:
                                       
Income from continuing operations, net of tax
  $ 2.24     $ 1.53     $ 1.79     $ 1.78     $ 1.58  
Loss from discontinued operations, net of tax
    (0.03 )     (0.01 )     (0.03 )     (0.45 )     (0.18 )
Net income per common share
  $ 2.21     $ 1.52     $ 1.76     $ 1.33     $ 1.40  
Weighted average common shares outstanding:
                                       
Basic EPS
    454.1       452.7       452.5       452.1       451.0  
Diluted EPS
    460.3       457.2       456.6       456.4       455.4  
Common shares outstanding (period end)
    455.2       452.8       452.6       452.3       451.9  
Dividends per common share
  $ 0.05     $ 0.05     $ 0.05     $ 0.05     $ 0.05  
Tangible book value per common share (period end) (6)
    29.70       27.73       26.60       24.89       22.86  
Stock price per common share (period end)
    51.96       42.56       39.55       40.30       41.41  
Total market capitalization (period end)
    23,652       19,271       17,900       18,228       18,713  
                                         
Balance Sheet (Period End)
                                       
Loans held for investment
  $ 124,092     $ 125,947     $ 126,334     $ 127,140     $ 130,115  
Interest-earning assets
    172,849       172,024       170,520       170,547       174,237  
Total assets
    199,300       197,503       196,933       197,489       200,708  
Tangible assets (7)
    184,928       183,158       182,904       183,474       186,647  
Interest-bearing deposits
    109,097       107,162       104,741       103,172       104,013  
Total deposits
    125,446       122,210       119,212       117,331       117,787  
Borrowings
    39,797       41,796       44,333       48,018       52,672  
Stockholders' equity
    27,550       26,541       26,061       25,270       24,374  
Tangible common equity (TCE) (8)
    13,520       12,558       12,037       11,259       10,330  
                                         
Balance Sheet (Quarterly Average Balances)
                                       
Average loans held for investment
  $ 125,077     $ 125,441     $ 126,307     $ 128,203     $ 134,206  
Average interest-earning assets
    173,540       173,992       172,473       174,672       181,902  
Average total assets
    198,075       197,704       196,598       199,357       207,232  
Average interest-bearing deposits
    108,633       106,597       104,186       104,163       104,018  
Average total deposits
    124,158       121,736       118,255       118,484       117,530  
Average borrowings
    40,538       42,428       45,910       50,404       59,973  
Average stockholders' equity
    27,009       26,255       25,307       24,526       23,681  
                                         
Performance Metrics
                                       
Net interest income growth (quarter over quarter)
    4 %     (3 )%     0 %     (4 )%     65 %
Non-interest income growth (quarter over quarter)
    0       4       12       (24 )     (25 )
Revenue growth (quarter over quarter)
    3       (1 )     3       (9 )     27  
Revenue margin (9)
    9.41       9.11       9.31       8.94       9.43  
Net interest margin (10)
    7.24       6.95       7.21       7.09       7.10  
Risk-adjusted margin (11)
    6.77       5.90       5.78       5.01       4.99  
Return on average assets (12)
    2.08       1.42       1.66       1.63       1.39  
Return on average equity (13)
    15.28       10.68       12.93       13.24       12.16  
Return on average tangible common equity (14)
    31.73       22.90       28.95       30.97       29.98  
Non-interest expense as a % of average loans held for investment (15)
    6.91       6.67       6.32       6.24       5.50  
Efficiency ratio (16)
    52.96       52.78       49.70       51.23       43.06  
Effective income tax rate
    25.5       32.1       29.1       31.2       25.3  
Full-time equivalent employees (in thousands)
    27.9       25.7       25.7       25.7       25.9  
                                         
Credit Quality Metrics (17)
                                       
Allowance for loan and lease losses
  $ 5,067     $ 5,628     $ 6,175     $ 6,799     $ 7,752  
Allowance as a % of loans held for investment
    4.08 %     4.47 %     4.89 %     5.35 %     5.96 %
Net charge-offs
  $ 1,145     $ 1,394     $ 1,522     $ 1,717     $ 2,018  
Net charge-off rate (18)
    3.66 %     4.45 %     4.82 %     5.36 %     6.02 %
30+ day performing delinquency rate
    3.11       3.60       3.71       3.81       4.22  
                                         
Capital Ratios
                                       
Tier 1 risk-based capital ratio (19)
    10.9 %     11.6 %     11.1 %     9.9 %     9.6 %
Tier 1 common equity ratio (20)
    8.4       8.8       8.2       7.0       6.5  
Total risk-based capital ratio (21)
    14.2       16.8       16.4       17.0       16.9  
Tangible common equity (TCE) ratio (22)
    7.3       6.9       6.6       6.1       5.5  

 
Page 1

 

CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 2: Notes to Consolidated Financial & Statistical Summary (Table 1)

 
(1)
Includes the impact from the change in fair value of retained interests, including interest-only strips, which totaled $7 million in Q1 2011, $8 million in Q4 2010, $6 million in Q3 2010, $17 million in Q2 2010 and $(36) million in Q1 2010.

 
(2)
The mortgage representation and warranty reserve increased to $846 million as of March 31, 2011, from $816 million as of December 31, 2010. We recorded a provision for repurchase losses of $44 million in Q1 2011, $(7) million in Q4 2010, $16 million in Q3 2010, $404 million in Q2 2010 and $224 million in Q1 2010. The majority of the provision for repurchase losses is included in discontinued operations, with the remaining portion included in non-interest income.

 
(3)
During Q1 2010, certain mortgage trusts were deconsolidated as a result of the sale of interest-only bonds associated with the trusts. The net effect of the deconsolidation resulted in a gain of $128 million, which is included in non-interest income.

 
(4)
The estimated uncollectible portion of billed finance charges and fees excluded from revenue totaled $105 million in Q1 2011, $144 million in Q4 2010, $190 million in Q3 2010, $261 million in Q2 2010 and $354 million in Q1 2010.

 
(5)
Includes core deposit intangible amortization expense of $45 million in Q1 2011, $47 million in Q4 2010, $49 million in Q3 2010, $50 million in Q2 2010 and $52 million in Q1 2010 and integration costs of $2 million in Q1 2011, $15 million in Q4 2010, $27 million in Q3 2010, $22 million in Q2 2010 and $17 million in Q1 2010.

 
(6)
Tangible book value per common share is a non-GAAP measure calculated based on tangible common equity divided by common shares outstanding. See "Table 12: Reconciliation of Non-GAAP Measures and Calculation of Regulatory Capital Measures" for the calculation of this measure.

 
(7)
Tangible assets is a non-GAAP measure consisting of total assets less assets from discontinued operations and intangible assets. See "Table 12: Reconciliation of Non-GAAP Measures and Calculation of Regulatory Capital Measures" for the calculation of this measure.

 
(8)
Tangible common equity is a non-GAAP measure consisting of total stockholders' equity less intangible assets. See "Table 12: Reconciliation of Non-GAAP Measures and Calculation of Regulatory Capital Measures" for the calculation of this measure.

 
(9)
Calculated based on annualized total revenue for the period divided by average interest-earning assets for the period.

 
(10)
Calculated based on annualized net interest income for the period divided by average interest-earning assets for the period.

 
(11)
Calculated based on annualized total revenue less net charge-offs for the period divided by average interest-earning assets for the period.

 
(12)
Calculated based on annualized income from continuing operations, net of tax, for the period divided by average total assets for the period.

 
(13)
Calculated based on annualized income from continuing operations, net of tax, for the period divided by average stockholders' equity for the period.

 
(14)
Calculated based on annualized income from continuing operations, net of tax, for the period divided by average tangible common equity for the period.

 
(15)
Calculated based on annualized non-interest expense, excluding restructuring and goodwill impairment charges, for the period divided by average loans held for investment for the period.

 
(16)
Calculated based on non-interest expense, excluding restructuring and goodwill impairment charges, for the period divided by total revenue for the period.

 
(17)
Purchased credit impaired (PCI) loans acquired as part of the Chevy Chase Bank (CCB) acquisition are included in the denominator used in calculating the credit quality metrics presented in Table 1. These metrics excluding the impact of loans acquired from CCB from the denominator are presented below:

   
2011
   
2010
   
2010
   
2010
   
2010
 
(Dollars in millions) (unaudited)
 
Q1
   
Q4
   
Q3
   
Q2
   
Q1
 
CCB period-end acquired loan portfolio
  $ 5,351     $ 5,532     $ 5,891     $ 6,381     $ 6,799  
CCB average acquired loan portfolio
    5,305       5,633       6,014       6,541       7,037  
Allowance as a % of loans held for investment, excluding CCB loans
    4.27 %     4.67 %     5.12 %     5.63 %     6.29 %
Net charge-off rate, excluding CCB loans
    3.82       4.65       5.06       5.64       6.35  
30+ day performing delinquency rate, excluding CCB
    3.25       3.76       3.89       4.01       4.46  

 
(18)
Calculated based on annualized net charge-offs for the period divided by average loans held for investment for the period. Average loans held for investment include purchased credit impaired loans acquired as part of the Chevy Chase Bank acquisition.

 
(19)
Tier 1 risk-based capital ratio is a regulatory measure calculated based on Tier 1 capital divided by risk-weighted assets. See "Table 12: Reconciliation of Non-GAAP Measures and Calculation of Regulatory Capital Measures" for the calculation of this ratio.

 
(20)
Tier 1 common equity ratio is a non-GAAP measure calculated based on Tier 1 common equity divided by risk-weighted assets. See "Table 12: Reconciliation of Non-GAAP Measures and Calculation of Regulatory Capital Measures" for the calculation of this ratio and non-GAAP reconciliation.

 
(21)
Total risk-based capital ratio is regulatory capital measure calculated based on total risk-based capital divided by risk-weighted assets. See "Table 12: Reconciliation of Non-GAAP Measures and Calculation of Regulatory Capital Measures" for the calculation of this ratio.

 
(22)
Tangible common equity ratio ("TCE ratio") is a non-GAAP measure calculated based on tangible common equity divided by tangible assets. See "Table 12: Reconciliation of Non-GAAP Measures and Calculation of Regulatory Capital Measures" for the calculation of this ratio and non-GAAP reconciliation.

 
Page 2

 

CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 3: Consolidated Statements of Income

   
Three Months Ended
 
   
March 31,
   
December 31,
   
March 31,
 
(Dollars in millions, except per share data) (unaudited)
 
2011
   
2010
   
2010
 
                   
Interest income:
                 
Loans held for investment, including past-due fees
  $ 3,417     $ 3,352     $ 3,658  
Investment securities
    316       305       349  
Other
    19       17       23  
Total interest income
    3,752       3,674       4,030  
                         
Interest expense:
                       
Deposits
    322       340       399  
Securitized debt obligations
    146       165       242  
Senior and subordinated notes
    64       65       68  
Other borrowings
    80       81       93  
Total interest expense
    612       651       802  
                         
Net interest income
    3,140       3,023       3,228  
Provision for loan and lease losses
    534       839       1,478  
Net interest income after provision for loan and lease losses
    2,606       2,184       1,750  
                         
Non-interest income:
                       
Servicing and securitizations
    11       12       (36 )
Service charges and other customer-related fees
    525       496       585  
Interchange
    320       350       311  
Net other-than-temporary impairment losses recognized in earnings
    (3 )     (3 )     (31 )
Other
    89       84       232  
Total non-interest income
    942       939       1,061  
                         
Non-interest expense:
                       
Salaries and associate benefits
    741       657       646  
Marketing
    276       308       180  
Communications and data processing
    164       182       169  
Supplies and equipment
    135       139       124  
Occupancy
    119       114       120  
Other
    727       691       608  
Total non-interest expense
    2,162       2,091       1,847  
Income from continuing operations before income taxes
    1,386       1,032       964  
Income tax provision
    354       331       244  
Income from continuing operations, net of tax
    1,032       701       720  
Loss from discontinued operations, net of tax
    (16 )     (4 )     (84 )
Net income
  $ 1,016     $ 697     $ 636  
                         
Basic earnings per common share:
                       
Income from continuing operations, net of tax
  $ 2.27     $ 1.55     $ 1.59  
Loss from discontinued operations, net of tax
    (0.03 )     (0.01 )     (0.18 )
Net income per common share
  $ 2.24     $ 1.54     $ 1.41  
                         
Diluted earnings per common share:
                       
Income from continuing operations
  $ 2.24     $ 1.53     $ 1.58  
Loss from discontinued operations
    (0.03 )     (0.01 )     (0.18 )
Net income per common share
  $ 2.21     $ 1.52     $ 1.40  
                         
Weighted average common shares outstanding (in millions):
                       
Basic EPS
    454.1       452.7       451.0  
Diluted EPS
    460.3       457.2       455.4  
                         
Dividends per common share
  $ 0.05     $ 0.05     $ 0.05  

 
Page 3

 

CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 4: Consolidated Balance Sheets

   
March 31,
   
December 31,
   
March 31,
 
(Dollars in millions)(unaudited)
 
2011
   
2010
   
2010
 
                   
Assets:
                 
Cash and due from banks
  $ 2,028     $ 2,067     $ 2,929  
Interest-bearing deposits with banks
    5,397       2,776       4,092  
Federal funds sold and repurchase agreements
    546       406       477  
Cash and cash equivalents
    7,971       5,249       7,498  
Restricted cash for securitization investors
    2,556       1,602       3,286  
Securities available for sale, at fair value
    41,566       41,537       38,251  
Loans held for investment:
                       
Unsecuritized loans held for investment, at amortized cost
    75,184       71,921       72,592  
Restricted loans for securitization investors
    48,908       54,026       57,523  
Total loans held for investment
    124,092       125,947       130,115  
Less: Allowance for loan and lease losses
    (5,067 )     (5,628 )     (7,752 )
Net loans held for investment
    119,025       120,319       122,363  
Loans held for sale, at lower-of-cost-or-fair-value
    117       228       248  
Accounts receivable from securitizations
    112       118       206  
Premises and equipment, net
    2,739       2,749       2,735  
Interest receivable
    1,025       1,070       1,135  
Goodwill
    13,597       13,591       13,589  
Other
    10,592       11,040       11,397  
Total assets
  $ 199,300     $ 197,503     $ 200,708  
                         
                         
Liabilities:
                       
Interest payable
  $ 411     $ 488     $ 522  
Customer deposits:
                       
Non-interest bearing deposits
    16,349       15,048       13,773  
Interest-bearing deposits
    109,097       107,162       104,013  
Total customer deposits
    125,446       122,210       117,786  
Securitized debt obligations
    24,506       26,915       37,830  
Other debt:
                       
Federal funds purchased and securities loaned or sold under agreements to repurchase
    1,970       1,517       840  
Senior and subordinated notes
    8,545       8,650       9,134  
Other borrowings
    4,776       4,714       4,868  
Total other debt
    15,291       14,881       14,842  
Other liabilities
    6,096       6,468       5,353  
Total liabilities
    171,750       170,962       176,333  
                         
Stockholders' equity:
                       
Common stock
    5       5       5  
Paid-in capital, net
    19,141       19,084       18,991  
Retained earnings and accumulated other comprehensive income
    11,644       10,654       8,577  
Less: Treasury stock, at cost
    (3,240 )     (3,202 )     (3,198 )
Total stockholders' equity
    27,550       26,541       24,375  
Total liabilities and stockholders' equity
  $ 199,300     $ 197,503     $ 200,708  

 
Page 4

 

CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 5: Average Balances, Net Interest Income and Net Interest Margin

   
Quarter Ended 03/31/11
   
Quarter Ended 12/31/10
   
Quarter Ended 03/31/10
 
(Dollars in millions)(unaudited)
 
Average
Balance
   
Interest
Income/
Expense
   
Yield/
Rate
   
Average
Balance
   
Interest
Income/
Expense
   
Yield/
Rate
   
Average
Balance
   
Interest
Income/
Expense
   
Yield/
Rate
 
Interest-earning assets:
                                                     
Loans held for investment
  $ 125,077     $ 3,417       10.93 %   $ 125,441     $ 3,352       10.69 %   $ 134,206     $ 3,658       10.90 %
Investment securities
    41,532       316       3.04       41,004       305       2.98       38,087       349       3.67  
Other
    6,931       19       1.10       7,547       17       0.90       9,609       23       0.96  
Total interest-earning assets
  $ 173,540     $ 3,752       8.65 %   $ 173,992     $ 3,674       8.45 %   $ 181,902     $ 4,030       8.86 %
                                                                         
Interest-bearing liabilities:
                                                                       
Interest-bearing deposits
                                                                       
NOW accounts
  $ 13,648     $ 9       0.26 %   $ 12,918     $ 8       0.25 %   $ 12,276     $ 16       0.52 %
Money market deposit accounts
    45,613       110       0.96       43,822       110       1.00       39,364       96       0.98  
Savings accounts
    26,801       55       0.82       25,121       54       0.86       18,627       42       0.90  
Other consumer time deposits
    15,344       99       2.58       16,941       112       2.64       24,253       174       2.87  
Public fund CD's of $100,000 or more
    149       1       2.68       204       1       1.96       400       2       2.00  
CD's of $100,000 or more
    6,097       47       3.08       6,696       54       3.23       8,180       68       3.33  
Foreign time deposits
    981       1       0.41       895       1       0.45       918       1       0.44  
Total interest-bearing deposits
  $ 108,633     $ 322       1.19 %   $ 106,597     $ 340       1.28 %   $ 104,018     $ 399       1.53 %
Securitized debt obligations
    25,515       146       2.29       27,708       165       2.38       45,581       242       2.12  
Senior and subordinated notes
    8,090       64       3.16       8,096       65       3.21       8,757       68       3.11  
Other borrowings
    6,933       80       4.62       6,624       81       4.89       5,634       93       6.60  
Total interest-bearing liabilities
  $ 149,171     $ 612       1.64 %   $ 149,025     $ 651       1.75 %   $ 163,990     $ 802       1.96 %
                                                                         
Net interest income/spread
          $ 3,140       7.01 %           $ 3,023       6.70 %           $ 3,228       6.90 %
                                                                         
Interest income to average interest-earning assets
                    8.65 %                     8.45 %                     8.86 %
Interest expense to average interest-earning assets
                    1.41                       1.50                       1.76  
Net interest margin
                    7.24 %                     6.95                       7.10 %

 
Page 5

 

CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 6: Lending Information and Statistics

   
2011
   
2010
   
2010
   
2010
   
2010
 
(Dollars in millions)(unaudited)
 
Q1
   
Q4
   
Q3
   
Q2
   
Q1
 
Period-end loans held for investment
                             
Credit card:
                             
Domestic credit card
  $ 50,570     $ 53,849     $ 53,839     $ 54,628     $ 56,228  
International credit card
    8,735       7,522       7,487       7,269       7,578  
Total credit card
    59,305       61,371       61,326       61,897       63,806  
Consumer banking:
                                       
Automobile
    18,342       17,867       17,643       17,221       17,446  
Home loan
    11,741       12,103       12,763       13,322       13,967  
Retail banking
    4,223       4,413       4,591       4,770       4,970  
Total consumer banking
    34,306       34,383       34,997       35,313       36,383  
Commercial banking:
                                       
Commercial and multifamily real estate
    13,543       13,396       13,383       13,580       13,618  
Middle market
    10,758       10,484       10,456       10,203       10,310  
Specialty lending
    3,936       4,020       3,813       3,815       3,619  
Total commercial lending
    28,237       27,900       27,652       27,598       27,547  
Small-ticket commercial real estate
    1,780       1,842       1,890       1,977       2,065  
Total commercial banking
    30,017       29,742       29,542       29,575       29,612  
Other loans (1)
    464       451       469       470       464  
Total
  $ 124,092     $ 125,947     $ 126,334     $ 127,255     $ 130,265  
                                         
Average loans held for investment
                                       
Credit card:
                                       
Domestic credit card
  $ 51,889     $ 53,189     $ 54,049     $ 55,252     $ 58,108  
International credit card
    8,697       7,419       7,342       7,427       7,814  
Total credit card
    60,586       60,608       61,391       62,679       65,922  
Consumer banking:
                                       
Automobile
    18,025       17,763       17,397       17,276       17,769  
Home loan
    11,960       12,522       13,024       13,573       15,434  
Retail banking
    4,251       4,466       4,669       4,811       5,042  
Total consumer banking
    34,236       34,751       35,090       35,660       38,245  
Commercial banking:
                                       
Commercial and multifamily real estate
    13,345       13,323       13,411       13,543       13,716  
Middle market
    10,666       10,460       10,352       10,276       10,324  
Specialty lending
    3,964       3,947       3,715       3,654       3,609  
Total commercial lending
    27,975       27,730       27,478       27,473       27,649  
Small-ticket commercial real estate
    1,818       1,887       1,957       2,060       2,074  
Total commercial banking
    29,793       29,617       29,435       29,533       29,723  
Other loans (1)
    462       465       475       463       489  
Total
  $ 125,077     $ 125,441     $ 126,391     $ 128,335     $ 134,379  
                                         
Net charge-off rates
                                       
Credit card:
                                       
Domestic credit card
    6.20 %     7.28 %     8.23 %     9.49 %     10.48 %
International credit card
    5.74       6.68       7.60       8.38       8.83  
Total credit card
    6.13 %     7.21 %     8.16 %     9.36 %     10.29 %
Consumer banking:
                                       
Automobile
    1.98 %     2.65 %     2.71 %     2.09 %     2.97 %
Home loan(2)
    0.71       0.89       0.41       0.46       0.94  
Retail banking(2)
    2.24       2.40       2.20       2.11       2.11  
Total consumer banking(2)
    1.57 %     1.98 %     1.79 %     1.47 %     2.03 %
Commercial banking:
                                       
Commercial and multifamily real estate(2)
    0.56 %     1.15 %     1.78 %     1.17 %     1.45 %
Middle market (2)
    0.18       0.94       0.43       0.78       0.82  
Specialty lending
    0.30       0.63       0.64       0.87       0.90  
Total commercial lending(2)
    0.38 %     1.00 %     1.11 %     0.98 %     1.14 %
Small-ticket commercial real estate
    7.14       7.72       3.48       4.21       4.43  
Total commercial banking(2)
    0.79 %     1.43 %     1.27 %     1.21 %     1.37 %
Other loans
    19.91 %     21.11 %     17.63 %     27.95 %     18.82 %
Total
    3.66 %     4.45 %     4.82 %     5.35 %     6.01 %
                                         
30+ day performing delinquency rates
                                       
Credit card:
                                       
Domestic credit card
    3.59 %     4.09 %     4.53 %     4.79 %     5.30 %
International credit card
    5.55       5.75       5.84       6.03       6.39  
Total credit card
    3.88 %     4.29 %     4.69 %     4.94 %     5.43 %
Consumer banking:
                                       
Automobile
    5.79 %     7.58 %     7.42 %     7.25 %     7.10 %
Home loan(2)
    0.61       0.64       0.69       0.68       0.93  
Retail banking(2)
    0.93       0.93       1.08       0.87       1.02  
Total consumer banking(2)
    3.42 %     4.28 %     4.14 %     3.91 %     3.90 %
                                         
Nonperforming asset rates(3) (4)
                                       
Consumer banking:
                                       
Automobile
    0.39 %     0.64 %     0.60 %     0.56 %     0.55 %
Home loan(2)
    4.34       4.25       4.09       3.78       3.17  
Retail banking(2)
    2.44       2.66       2.41       2.25       2.07  
Total consumer banking(2)
    2.00 %     2.17 %     2.11 %     2.00 %     1.76 %
Commercial banking:
                                       
Commercial and multifamily real estate(2)
    2.63 %     2.23 %     2.44 %     2.82 %     3.65 %
Middle market (2)
    1.14       1.33       1.36       1.20       1.15  
Specialty lending
    1.19       1.30       1.75       1.94       2.18  
Total commercial lending(2)
    1.86 %     1.76 %     1.94 %     2.10 %     2.52 %
Small-ticket commercial real estate
    3.39       2.38       2.04       3.57       4.18  
Total commercial banking(2)
    1.95 %     1.80 %     1.94 %     2.20 %     2.64 %

 
Page 6

 

CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 7: Financial & Statistical SummaryCredit Card Business

   
2011
   
2010
   
2010
   
2010
   
2010
 
(Dollars in millions) (unaudited)
 
Q1
   
Q4
   
Q3
   
Q2
   
Q1
 
Credit Card
                             
Earnings:
                             
Net interest income
  $ 1,941     $ 1,870     $ 1,934     $ 1,976     $ 2,113  
Non-interest income
    674       672       671       659       718  
Total revenue
  $ 2,615     $ 2,542     $ 2,605     $ 2,635     $ 2,831  
Provision for loan and lease losses
    450       589       660       765       1,175  
Non-interest expense
    1,178       1,056       978       1,002       914  
Income from continuing operations before taxes
    987       897       967       868       742  
Income tax provision
    344       311       336       301       253  
Income from continuing operations, net of tax
  $ 643     $ 586     $ 631     $ 567     $ 489  
                                         
Selected metrics:
                                       
Period end loans held for investment
  $ 59,305     $ 61,371     $ 61,326     $ 61,897     $ 63,806  
Average loans held for investment
    60,586       60,608       61,391       62,679       65,922  
Loans held for investment yield
    14.93 %     13.97 %     14.27 %     14.25 %     14.88 %
Revenue margin
    17.26       16.78       16.97       16.82       17.18  
Net charge-off rate
    6.13       7.21       8.16       9.36       10.29  
30+ day performing delinquency rate
    3.88       4.29       4.69       4.94       5.43  
Purchase volume (5)
  $ 27,797     $ 29,379     $ 27,039     $ 26,570     $ 23,924  
                                         
Domestic Card
                                       
Earnings:
                                       
Net interest income
  $ 1,651     $ 1,621     $ 1,691     $ 1,735     $ 1,865  
Non-interest income
    583       594       575       560       618  
Total revenue
  $ 2,234     $ 2,215     $ 2,266     $ 2,295     $ 2,483  
Provision for loan and lease losses
    230       505       577       675       1,096  
Non-interest expense
    990       935       844       869       809  
Income from continuing operations before taxes
    1,014       775       845       751       578  
Income tax provision
    360       276       301       268       206  
Income from continuing operations, net of tax
  $ 654     $ 499     $ 544     $ 483     $ 372  
                                         
Selected metrics:
                                       
Period end loans held for investment
  $ 50,570     $ 53,849     $ 53,839     $ 54,628     $ 56,228  
Average loans held for investment
    51,889       53,189       54,049       55,252       58,108  
Loans held for investment yield
    14.65 %     13.57 %     13.95 %     13.98 %     14.78 %
Revenue margin
    17.22       16.66       16.77       16.61       17.09  
Net charge-off rate
    6.20       7.28       8.23       9.49       10.48  
30+ day performing delinquency rate
    3.59       4.09       4.53       4.79       5.30  
Purchase volume (5)
  $ 25,024     $ 26,985     $ 24,858     $ 24,513     $ 21,988  
                                         
International Card
                                       
Earnings:
                                       
Net interest income
  $ 290     $ 249     $ 243     $ 241     $ 248  
Non-interest income
    91       78       96       99       100  
Total revenue
  $ 381     $ 327     $ 339     $ 340     $ 348  
Provision for loan and lease losses
    220       84       83       90       79  
Non-interest expense
    188       121       134       133       105  
Income (loss) from continuing operations before taxes
    (27 )     122       122       117       164  
Income tax provision (benefit)
    (16 )     35       35       33       47  
Income (loss) from continuing operations, net of tax
  $ (11 )   $ 87     $ 87     $ 84     $ 117  
                                         
Selected metrics:
                                       
Period end loans held for investment
  $ 8,735     $ 7,522     $ 7,487     $ 7,269     $ 7,578  
Average loans held for investment
    8,697       7,419       7,342       7,427       7,814  
Loans held for investment yield
    16.65 %     16.82 %     16.62 %     16.21 %     15.66 %
Revenue margin
    17.52       17.63       18.47       18.31       17.81  
Net charge-off rate
    5.74       6.68       7.60       8.38       8.83  
30+ day performing delinquency rate
    5.55       5.75       5.84       6.03       6.39  
Purchase volume (5)
  $ 2,773     $ 2,394     $ 2,181     $ 2,057     $ 1,936  

 
Page 7

 

CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 8: Financial & Statistical Summary—Consumer Banking Business

   
2011
   
2010
   
2010
   
2010
   
2010
 
(Dollars in millions) (unaudited)
 
Q1
   
Q4
   
Q3
   
Q2
   
Q1
 
Consumer Banking
                             
Earnings:
                             
Net interest income
  $ 983     $ 950     $ 946     $ 935     $ 896  
Non-interest income
    186       196       196       162       316  
Total revenue
  $ 1,169     $ 1,146     $ 1,142     $ 1,097     $ 1,212  
Provision for loan and lease losses
    95       189       114       (112 )     50  
Non-interest expense
    740       770       757       735       688  
Income from continuing operations before taxes
    334       187       271       474       474  
Income tax provision
    119       67       96       169       169  
Income from continuing operations, net of tax
  $ 215     $ 120     $ 175     $ 305     $ 305  
                                         
Selected metrics:
                                       
Period end loans held for investment
  $ 34,306     $ 34,383     $ 34,997     $ 35,313     $ 36,383  
Average loans held for investment
    34,236       34,751       35,090       35,660       38,245  
Loans held for investment yield
    9.60 %     9.20 %     9.28 %     8.99 %     8.96 %
Auto loan originations
  $ 2,571     $ 2,217     $ 2,439     $ 1,765     $ 1,343  
Period end deposits
    86,355       82,959       79,506       77,407       76,883  
Average deposits
    83,884       81,834       78,224       77,082       75,115  
Deposit interest expense rate
    1.06 %     1.13 %     1.18 %     1.18 %     1.27 %
Core deposit intangible amortization
  $ 35     $ 34     $ 36     $ 36     $ 38  
Net charge-off rate (2)
    1.57 %     1.98 %     1.79 %     1.47 %     2.03 %
Nonperforming loans as a percentage of loans held for investment (2)(3)
    1.84       1.97       1.92       1.82       1.62  
Nonperforming asset rate (2) (3)
    2.00       2.17       2.11       2.00       1.76  
30+ day performing delinquency rate (2) (3)
    3.42       4.28       4.14       3.91       3.90  
Period end loans serviced for others
  $ 19,956     $ 20,689     $ 20,298     $ 21,425     $ 26,778  

 
Page 8

 

CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 9: Financial & Statistical Summary—Commercial Banking Business
 
   
2011
   
2010
   
2010
   
2010
   
2010
 
(Dollars in millions) (unaudited)
 
Q1
   
Q4
   
Q3
   
Q2
   
Q1
 
Commercial Banking
                             
Earnings:
                             
Net interest income
  $ 321     $ 336     $ 325     $ 319     $ 312  
Non-interest income
    71       49       30       60       42  
Total revenue
  $ 392     $ 385     $ 355     $ 379     $ 354  
Provision for loan and lease losses
    (15 )     34       95       62       238  
Non-interest expense
    177       207       199       198       192  
Income (loss) from continuing operations before taxes
    230       144       61       119       (76 )
Income tax provision (benefit)
    82       51       22       42       (27 )
Income (loss) from continuing operations, net of tax
  $ 148     $ 93     $ 39     $ 77     $ (49 )
                                         
Selected metrics:
                                       
Period end loans held for investment
  $ 30,017     $ 29,742     $ 29,542     $ 29,575     $ 29,612  
Average loans held for investment
    29,793       29,617       29,435       29,533       29,723  
Loans held for investment yield
    4.80 %     5.13 %     5.13 %     4.94 %     5.03 %
Period end deposits
  $ 24,244     $ 22,630     $ 22,100     $ 21,527     $ 21,605  
Average deposits
    24,138       22,808       21,899       22,171       21,859  
Deposit interest expense rate
    0.55 %     0.61 %     0.67 %     0.67 %     0.72 %
Core deposit intangible amortization
  $ 11     $ 13     $ 14     $ 14     $ 14  
Net charge-off rate (2)
    0.79 %     1.43 %     1.27 %     1.21 %     1.37 %
Nonperforming loans as a percentage of loans held for investment (2)
    1.84       1.66       1.81       2.04       2.48  
Nonperforming asset rate (2)
    1.95       1.80       1.94       2.20       2.64  
                                         
Internal risk ratings criticized loans: (6)
                                       
Noncriticized
  $ 26,983     $ 26,663     $ 26,011     $ 25,785     $ 25,519  
Criticized performing
    1,919       2,025       2,277       2,406       2,483  
Criticized nonperforming
    553       494       534       603       735  
Total non-PCI loans
    29,455       29,182       28,822       28,794       28,737  
Total PCI loans
    562       560       720       781       875  
Total
  $ 30,017     $ 29,742     $ 29,542     $ 29,575     $ 29,612  
                                         
% of period end held for investment commercial loans:
                                       
Noncriticized
    89.89 %     89.65 %     88.05 %     87.19 %     86.18 %
Criticized performing
    6.39       6.81       7.71       8.14       8.39  
Criticized nonperforming
    1.84       1.66       1.81       2.04       2.48  
Total non-PCI loans
    98.13       98.12       97.56       97.36       97.05  
Total PCI loans
    1.87       1.88       2.44       2.64       2.95  
Total
    100.00 %     100.00 %     100.00 %     100.00 %     100.00 %

 
Page 9

 

CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 10: Financial & Statistical Summary—Other and Total Segment

   
2011
   
2010
   
2010
   
2010
   
2010
 
(Dollars in millions) (unaudited)
 
Q1
   
Q4
   
Q3
   
Q2
   
Q1
 
Other
                             
Earnings:
                             
Net interest income (expense)
  $ (105 )   $ (133 )   $ (93 )   $ (132 )   $ (91 )
Non-interest income (expense)
    11       22       7       (74 )     (14 )
Total revenue
  $ (94 )   $ (111 )   $ (86 )   $ (206 )   $ (105 )
Provision for loan and lease losses
    4       27       (2 )     10       18  
Non-interest expense
    67       58       62       65       53  
Income (loss) from continuing operations before taxes
    (165 )     (196 )     (146 )     (281 )     (176 )
Income tax benefit
    (191 )     (98 )     (119 )     (143 )     (151 )
Income (loss) from continuing operations, net of tax
  $ 26     $ (98 )   $ (27 )   $ (138 )   $ (25 )
                                         
Selected metrics:
                                       
Period end loans held for investment (1)
  $ 464     $ 451     $ 469     $ 470     $ 464  
Average loans held for investment (1)
    462       465       475       463       489  
Period end deposits
    14,847       16,621       17,606       18,397       19,299  
Average deposits
    16,136       17,094       18,132       19,231       20,556  
                                         
Total
                                       
Earnings:
                                       
Net interest income
  $ 3,140     $ 3,023     $ 3,112     $ 3,099     $ 3,230  
Non-interest income
    942       939       904       807       1,062  
Total revenue
  $ 4,082     $ 3,962     $ 4,016     $ 3,906     $ 4,292  
Provision for loan and lease losses
    534       839       867       725       1,481  
Non-interest expense
    2,162       2,091       1,996       2,000       1,847  
Income from continuing operations before taxes
    1,386       1,032       1,153       1,181       964  
Income tax provision
    354       331       335       369       244  
Income from continuing operations, net of tax
  $ 1,032     $ 701     $ 818     $ 812     $ 720  
                                         
Selected metrics:
                                       
Period end loans held for investment
  $ 124,092     $ 125,947     $ 126,334     $ 127,255     $ 130,265  
Average loans held for investment
    125,077       125,441       126,391       128,335       134,379  
Period end deposits
    125,446       122,210       119,212       117,331       117,787  
Average deposits
    124,158       121,736       118,255       118,484       117,530  

 
Page 10

 

CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 11: Notes to Loan and Segment Disclosures (Tables 6 — 10)

 
(1)
Other loans held for investment includes unamortized premiums and discounts on loans acquired as part of the North Fork and Hibernia acquisitions.

 
(2)
Purchased credit impaired loans acquired as part of the Chevy Chase Bank (CCB) acquisition are included in the denominator used in calculating the credit quality ratios presented in Tables 6-10. These metrics excluding the impact of loans acquired from CCB from the denominator are presented below:

   
2011
   
2010
   
2010
   
2010
   
2010
 
(Dollars in millions) (unaudited)
 
Q1
   
Q4
   
Q3
   
Q2
   
Q1
 
CCB period end acquired loan portfolio
  $ 5,351     $ 5,532     $ 5,891     $ 6,381     $ 6,799  
CCB average acquired loan portfolio
    5,305       5,633       6,014       6,541       7,037  
                                         
Net charge-off rates
                                       
Consumer banking:
                                       
Home loan
    1.16 %     1.46 %     0.68 %     0.77 %     1.02 %
Retail banking
    2.32       2.49       2.29       2.23       2.22  
Total consumer banking
    1.82 %     2.32 %     2.11 %     1.76 %     2.28 %
                                         
Commercial banking:
                                       
Commercial and multifamily real estate
    0.57 %     1.17 %     1.81 %     1.19 %     1.48 %
Middle market
    0.18       0.97       0.44       0.82       0.87  
Total commercial lending
    0.38 %     1.02 %     1.14 %     1.01 %     1.48 %
Total commercial banking
    0.80 %     1.45 %     1.30 %     1.24 %     1.41 %
                                         
30+ day performing delinquency rates
                                       
Consumer banking:
                                       
Home loan
    1.02 %     1.06 %     1.16 %     1.14 %     1.58 %
Retail banking
    0.93       0.97       1.12       0.91       1.07  
Total consumer banking
    3.98 %     5.01 %     4.88 %     4.65 %     4.67 %
                                         
Nonperforming asset rates
                                       
Consumer banking:
                                       
Home loan
    7.24 %     7.05 %     6.83 %     6.30 %     5.36 %
Retail banking
    2.44       2.77       2.51       2.37       2.17  
Total consumer banking
    2.32 %     2.54 %     2.49 %     2.38 %     2.11 %
                                         
Commercial banking:
                                       
Commercial and multifamily real estate
    2.68 %     2.28 %     2.47 %     2.90 %     3.71 %
Middle market
    1.17       1.36       1.42       1.25       1.23  
Total commercial lending
    1.90 %     1.79 %     1.98 %     2.16 %     2.60 %
Total commercial banking
    1.99 %     1.83 %     1.98 %     2.26 %     2.72 %
                                         
Nonperforming loans as a percentage of loans held for investment
                                       
Consumer banking
    2.14 %     2.30 %     2.26 %     2.16 %     1.93 %
Commercial banking
    1.88       1.69       1.84       2.09       2.55  

 
(3)
Nonperforming assets consist of nonperforming loans and real estate owned ("REO") and foreclosed assets. The nonperforming asset ratios are calculated based on nonperforming assets for each segment divided by the combined total of loans held for investment, REO and foreclosed assets for each respective segment.

 
(4)
As permitted by regulatory guidance, our policy is generally to exempt delinquent credit card loans from being classified as nonperforming. We continue to accrue finance charges and fees on credit card loans until the loan is charged off, typically when the account becomes 180 days past due. Billed finance charges and fees considered uncollectible are not recognized in income.

 
(5)
Includes credit card purchase transactions net of returns. Excludes cash advance transactions.

 
(6)
Criticized exposures correspond to the "Special Mention," "Substandard" and "Doubtful" asset categories defined by banking regulatory authorities.

 
Page 11

 

CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 12: Reconciliation of Non-GAAP Measures and Calculation of Regulatory Capital Measures

In addition to disclosing required regulatory capital measures, we also report certain non-GAAP capital measures that management uses in assessing its capital adequacy. These non-GAAP measures include average tangible common equity, tangible common equity (TCE), TCE ratio, Tier 1 common equity and Tier 1 common equity ratio. The table below provides the details of the calculation of each of these measures. While these non-GAAP capital measures are widely used by investors, analysts and bank regulatory agencies to assess the capital position of financial services companies, they may not be comparable to similarly titled measures reported by other companies.

   
2011
   
2010
   
2010
   
2010
   
2010
 
(Dollars in millions)(unaudited)
 
Q1
   
Q4
   
Q3
   
Q2
   
Q1
 
Average Equity to Non-GAAP Average Tangible Common Equity
                             
Average total stockholders' equity
  $ 27,009     $ 26,255     $ 25,307     $ 24,526     $ 23,681  
Less: Average intangible assets (1)
    (14,001 )     (14,008 )     (14,003 )     (14,039 )     (14,075 )
Average tangible common equity
  $ 13,008     $ 12,247     $ 11,304     $ 10,487     $ 9,606  
                                         
Stockholders' Equity to Non-GAAP Tangible Common Equity
                                       
Total stockholders' equity
  $ 27,550     $ 26,541     $ 26,061     $ 25,270     $ 24,374  
Less: Intangible assets (1)
    (14,030 )     (13,983 )     (14,024 )     (14,011 )     (14,044 )
Tangible common equity
  $ 13,520     $ 12,558     $ 12,037     $ 11,259     $ 10,330  
                                         
Total Assets to Tangible Assets
                                       
Total assets
  $ 199,300     $ 197,503     $ 196,933     $ 197,489     $ 200,708  
Less: Assets from discontinued operations
    (342 )     (362 )     (5 )     (4 )     (16 )
Total assets from continuing operations
    198,958       197,141       196,928       197,485       200,692  
Less: Intangible assets (1)
    (14,030 )     (13,983 )     (14,024 )     (14,011 )     (14,044 )
Tangible assets
  $ 184,928     $ 183,158     $ 182,904     $ 183,474     $ 186,648  
                                         
Non-GAAP TCE Ratio
                                       
Tangible common equity
  $ 13,520     $ 12,558     $ 12,037     $ 11,259     $ 10,330  
Tangible assets
    184,928       183,158       182,904       183,474       186,648  
TCE ratio(2)
    7.3 %     6.9 %     6.6 %     6.1 %     5.5 %
                                         
                                         
Non-GAAP Tier 1 Common Equity and Regulatory Capital Ratios
                                       
Total stockholders' equity
  $ 27,550     $ 26,541     $ 26,061     $ 25,270     $ 24,374  
Less: Net unrealized (gains) losses on AFS securities recorded in AOCI (3)
    (314 )     (368 )     (580 )     (661 )     (319 )
Net (gains) losses on cash flow hedges recorded in AOCI(3)
    95       86       79       73       80  
Disallowed goodwill and other intangible assets
    (13,993 )     (13,953 )     (13,993 )     (14,023 )     (14,078 )
Disallowed deferred tax assets
    (1,377 )     (1,150 )     (1,324 )     (1,977 )     (2,183 )
Other
    (2 )     (2 )     (2 )     (2 )     (1 )
Tier 1 common equity
  $ 11,959     $ 11,154     $ 10,241     $ 8,680     $ 7,873  
Plus: Tier 1 restricted core capital items(4)
    3,636       3,636       3,636       3,637       3,638  
Tier 1 capital
  $ 15,595     $ 14,790     $ 13,877     $ 12,317     $ 11,511  
Plus: Long-term debt qualifying as Tier 2 capital
    2,827       2,827       2,827       2,898       3,018  
Qualifying allowance for loan and lease losses
    1,825       3,748       3,726       5,836       5,802  
Other Tier 2 components
    20       29       24       25       4  
Tier 2 capital
  $ 4,672     $ 6,604     $ 6,577     $ 8,759     $ 8,824  
Total risk-based capital(5)
  $ 20,267     $ 21,394     $ 20,454     $ 21,076     $ 20,335  
                                         
Risk-weighted assets(6)
  $ 142,495     $ 127,043     $ 124,726     $ 124,038     $ 120,330  
                                         
Tier 1 common equity ratio (7)
    8.4 %(10)     8.8 %     8.2 %     7.0 %     6.5 %
Tier 1 risk-based capital ratio (8)
    10.9 %(10)     11.6 %     11.1 %     9.9 %     9.6 %
Total risk-based capital ratio (9)
    14.2 %(10)     16.8 %     16.4 %     17.0 %     16.9 %
___________________

(1)
Includes impact from related deferred taxes.
(2)
Calculated based on tangible common equity divided by tangible assets.
(3)
Amounts presented are net of tax.
(4)
Consists primarily of trust preferred securities.
(5)
Total risk-based capital equals the sum of Tier 1 capital and Tier 2 capital.
(6)
Calculated based on prescribed regulatory guidelines.
(7)
Tier 1 common equity ratio is a non-GAAP measure calculated based on Tier 1 common equity divided by risk-weighted assets.
(8)
Tier 1 risk-based capital ratio is a regulatory capital measure calculated based on Tier 1 capital divided by risk-weighed assets.
(9)
Total risk-based capital ratio is a regulatory capital measure calculated based on total risk-based capital divided by risk-weighed assets.
(10)
Regulatory capital ratios as of the end of Q1 2011 are preliminary and therefore subject to change once the calculations have been finalized.

 
Page 12

ex99_3.htm

First Quarter 2011 Results
April 21, 2011
Exhibit 99.3
 
 

 
2
April 21, 2011
Forward-looking statements
Please note that the following materials containing information regarding Capital One’s financial performance speak only as of the particular date or dates
indicated in these materials. Capital One does not undertake any obligation to update or revise any of the information contained herein whether as a result
of new information, future events or otherwise
.
Certain statements in this presentation and other oral and written statements made by Capital One from time to time are forward-looking statements,
including those that discuss, among other things, strategies, goals, outlook or other non-historical matters; projections, revenues, income, returns,
accruals for claims in litigation and for other claims against Capital One, earnings per share or other financial measures for Capital One; future financial
and operating results; Capital One’s plans, objectives, expectations and intentions; and the assumptions that underlie these matters.  To the extent that
any such information is forward-looking, it is intended to fit within the safe harbor for forward-looking information provided by the Private Securities
Litigation Reform Act of 1995. Numerous factors could cause Capital One’s actual results to differ materially from those described in such forward-looking
statements, including, among other things: general economic and business conditions in the U.S., the U.K., Canada, or Capital One’s local markets,
including conditions affecting employment levels, interest rates, consumer income and confidence, spending and savings that may affect consumer
bankruptcies, defaults, charge-offs and deposit activity; an increase or decrease in credit losses (including increases due to a worsening of general
economic conditions in the credit environment); financial, legal, regulatory, tax or accounting changes or actions, including the impact of the Dodd-Frank
Wall Street Reform and Consumer Protection Act and the regulations promulgated thereunder; developments, changes or actions relating to any litigation
matter involving Capital One; increases or decreases in interest rates; Capital One’s ability to access the capital markets at attractive rates and terms to
capitalize and fund its operations and future growth; the success of Capital One’s marketing efforts in attracting and retaining customers; increases or
decreases in Capital One’s aggregate loan balances or the number of customers and the growth rate and composition thereof, including increases or
decreases resulting from factors such as shifting product mix, amount of actual marketing expenses Capital One incurs and attrition of loan balances; the
level of future repurchase or indemnification requests Capital One may receive, the actual future performance of mortgage loans relating to such requests,
the success rates of claimants against Capital One, any developments in litigation and the actual recoveries Capital One may make on any collateral
relating to claims against Capital One; the amount and rate of deposit growth; changes in the reputation of or expectations regarding the financial
services industry or Capital One with respect to practices, products or financial condition; any significant disruption in Capital One’s operations or
technology platform; Capital One’s ability to maintain a compliance infrastructure suitable for its size and complexity; Capital One’s ability to control costs;
the amount of, and rate of growth in, Capital One’s expenses as its business develops or changes or as it expands into new market areas; Capital One’s
ability to execute on its strategic and operational plans; any significant disruption of, or loss of public confidence in, the United States Mail service affecting
Capital One’s response rates and consumer payments; Capital One’s ability to recruit and retain experienced personnel to assist in the management and
operations of new products and services; changes in the labor and employment markets; the risk that cost savings and any other synergies from Capital
One’s acquisitions may not be fully realized or may take longer to realize than expected; disruptions from Capital One’s acquisitions negatively impacting
Capital One’s ability to maintain relationships with customers, employees or suppliers; fraud or misconduct by Capital One’s customers, employees or
business partners; competition from providers of products and services that compete with Capital One’s businesses; and other risk factors listed from time
to time in reports that Capital One files with the Securities and Exchange Commission (the “SEC”), including, but not limited to, the Annual Report on
Form 10-K for the year ended December 31, 2010. You should carefully consider the factors discussed above in evaluating these forward-looking
statements. All information in these slides is based on the consolidated results of Capital One Financial Corporation, unless otherwise noted. A
reconciliation of any non-GAAP financial measures included in this presentation can be found in Capital One’s most recent Form 8-K filed April 21, 2011,
available on Capital One’s website at www.capitalone.com under “Investors.”
 
 

 
3
April 21, 2011
Net Interest Income
Non-Interest Income
Revenue
Marketing Expense
Operating Expense
Pre-Provision Earnings (before tax)
Net Charge-offs
Other
Allowance Build (Release)
Provision Expense
Discontinued Operations, net of tax
Total Company (after tax)
EPS
Tax Expense
Pretax Income
$MM
Operating Earnings (after tax)
First quarter 2011 earnings were $2.21 per share, up 45% from the prior
quarter
Non-Interest Expense
3,140
942
4,082
276
1,886
2,162
1,920
1,145
(50)
(561)
534
1,016
1,032
(16)
$2.21
1,386
354
Q111
3,023
939
3,962
308
1,783
2,091
1,871
1,394
(8)
(547)
839
697
701
(4)
$1.52
1,032
331
 
 
 
 
 
 
 
 
2
Q410
2
4%
0%
3%
10%
(6)%
(3)%
3%
18%
525%
3%
36%
46%
47%
(300)%
34%
(7)%
45%
% Change
 
Highlights
 Interest income increase driven by
 margin expansion
 Non-interest expense increased
 modestly as one-time operating
 costs were partially offset by
 seasonally lower marketing costs
 Improvement in credit led to lower
 charge-offs and continued
 allowance release
 Tax rate decrease driven by IRS
 settlements in the quarter
 
 

 
4
April 21, 2011
Margins increased in the quarter
Q1 Margin Expansion
 Higher asset yields
 Improving credit trends and outlook
 Modest improvement in cost of funds
Drivers of Future Margin Trends
 Competitive dynamics
 Asset mix
 Credit trends
Margins as % of Managed Assets
Revenue Margin
Net Interest Margin
 
 

 
5
April 21, 2011
Our capacity to generate capital remains strong
Tier 1 Common Equity + Allowance Ratio to Risk-Weighted Assets
Allowance
Tier 1 Common
14.2%
13.0%
12.5%
13.2%
13.2%

 1
1 Tier 1 common equity ratio is a non-GAAP measure calculated based on Tier 1 common equity divided by risk-
 weighted assets. See "Exhibit 99.2—Table 12: Reconciliation of Non-GAAP Measures and Calculation of Regulatory
 Capital Measures" for the calculation of this ratio.
Disallowed DTA
RWA
EOP Loans
(0)
(2.2)
(2.0)
(1.3)
(1.1)
116
120
124
125
127
137
130
127
126
126
(1.4)
142
124
12.0%
Tier 1 Common excluding
 disallowed DTA
($B)
12.3
10.1
10.7
11.5
12.3
13.4
Tier 1 Common
12.3
7.9
8.7
10.2
11.2
12.0
 
 

 
6
April 21, 2011
Loan balances declined modestly, reflecting expected seasonal trends
Liability Highlights
Asset Highlights
Total Cost
of Funds
 1.76% 1.69% 1.64% 1.50% 1.41%
End of Period Assets
Domestic Card
Commercial
Int’l Card
Consumer
$B
Other
 Cash & Cash
 Equivalents
Securities
  End of period loans declined ~$1.9 billion
  Run-off portfolios down ~$1.0 billion
  Decline excluding run-off ~$800 million
  Average loans declined ~$400 million
  Cost of funds decreased to 1.41%
  Continued shift in funding to lower priced deposits
  Loan to deposit ratio of 0.99
 
 

 
7
April 21, 2011
Credit improvement in our consumer businesses continues to run
ahead of broader economic indicators
Domestic Credit Card ($51.9B*)
Net Charge-off Rate
Home Loan ($12.0B*)
International Credit Card ($8.7B*)
Net Charge-off Rate
30+ Day Delinquency Rate
Net Charge-off Rate
30+ Day Performing
Delinquency Rate
Net Charge-off Rate
30+ Day Performing
Delinquency Rate
* Average assets for Q1
 
 

 
8
April 21, 2011
Commercial Banking credit metrics have stabilized and improved
modestly over the last four quarters
Total Commercial Banking ($29.8B*)
Nonperforming
Asset Rate
Commercial & Multi-Family Real Estate ($13.3B*)
Nonperforming
Asset Rate
Charge-off
Rate
Total Commercial Lending
Excluding Small Ticket CRE ($28.0B*)
Nonperforming
Asset Rate
Charge-off
Rate
Nonperforming
Asset Rate
Charge-off
Rate
* Average assets for Q1
 
 

 
9
April 21, 2011
Capital One is well positioned to deliver and sustain attractive returns and
generate capital
Local Banking
Commercial
Banking
Strong and Resilient Balance Sheet
Retail
Banking
 Access to Assets
 Strong ROAs
 Leading Brand Scale
 Low Risk Commercial Assets
 Core Deposit Funding
 Banking Relationships
Card
Auto
National Scale
Brand
Moderate growth
Strong returns
Strong capital generation
 
 

 
10
April 21, 2011
Appendix
 
 

 
11
April 21, 2011
Strong credit continues to drive Domestic Card profits
 Revenue margin increased 56 bps from
 Q4 driven by favorable credit trends and a
 modest increase in fee revenue
 Non-interest expenses increased due to
 higher legal expenses in Q1 partially offset
 by seasonally lower marketing expenses
 Credit improvement continued
 ­ Lower provision from declining
       charge-offs
 ­ Delinquency rate improved 50 bps
        from Q4
 Ending loans declined by $3.3B driven by
 seasonal decreases and closed end loan
 run-off
 Purchase volume declined by $2.0B due to
 seasonal patterns
  Purchase volume increased 14%
 from Q1 2010
Net interest income
Non-interest income
Total revenue
Provision for loan and lease losses
Non-interest expenses
Income before taxes
Income taxes
Net income
Selected Metrics
Period end loans held for investment
Average loans held for investment
Loans held for investment yield
Revenue margin
Net charge-off rate
30+ day delinquency rate
Purchase volume
Earnings
(in millions)
 
Q1 2010
Q1 2011
Highlights
583
230
990
2,234
1,014
360
654
14.65%
17.22%
3.59%
1,651
6.20%
618
1,096
809
2,483
578
206
372
56,228
58,108
14.78%
17.09%
5.30%
21,988
1,865
10.48%
Q4 2010
594
505
935
2,215
775
276
499
53,849
53,189
13.57%
16.66%
4.09%
26,985
1,621
7.28%
 50,570
 51,889
 25,024
Domestic Card
 
 

 
12
April 21, 2011
International Card performance was driven primarily by the inclusion of HBC
HBC Acquisition Drove the Following
 $1.2B higher loans and an associated
 increase in revenue compared to Q4
 Inclusion of the HBC business drove non-
 interest expense higher by approximately
 $30MM for the quarter
 Higher provision expense was due
 primarily to a one-time ALLL build for HBC
 of $105MM
Net interest income
Non-interest income
Total revenue
Provision for loan and lease losses
Non-interest expenses
Income before taxes
Net income (loss)
Selected Metrics
Period end loans held for investment
Average loans held for investment
Loans held for investment yield
Revenue margin
Net charge-off rate
30+ day delinquency rate
Purchase volume
Earnings
(in million)
Income taxes (benefit)
Q1 2010
Q1 2011
International Card
91
 220
188
381
 (27)
(16)
(11)
16.65%
17.52%
5.55%
290
5.74%
100
79
105
348
164
47
117
7,578
7,814
15.66%
17.81%
6.39%
1,936
248
8.83%
Q4 2010
78
84
121
327
122
35
87
7,522
7,419
16.82%
17.63%
5.75%
2,394
249
6.68%
8,735
 8,697
 2,773
Highlights
 
 

 
13
April 21, 2011
Commercial Banking net income was higher in Q1 due to lower provision
expenses
 Revenue and average loans remained
 relatively stable compared to Q4
 Non-interest expenses decreased due in
 part to lower legal and foreclosure
 expenses
 Provision expenses decreased $49MM
 from Q4 due to a decline in charge-offs
 from lower loss severities
 Deposits increased by $1.6B from Q4
 mainly driven by growth in Money Market /
 Savings accounts and DDA
Net interest income
Non-interest income
Total revenue
Provision for loan and lease losses
Non-interest expenses
Income (loss) before taxes
Net income (loss)
Selected Metrics
Period end loans held for investment
Average loans held for investment
Loans held for investment yield
Period end deposits
Average deposits
Deposit interest expense rate
Core deposit intangible amortization
Net charge-off rate
Earnings
Nonperforming loans as a % of
 loans HFI
Nonperforming asset rate
(in millions)
Income taxes (benefit)
Q1 2010
Q1 2011
Highlights
Commercial Banking
71
(15)
177
392
230
82
148
4.80%
24,244
0.79%
321
0.55%
1.95%
1.84%
42
238
192
354
(76)
(27)
(49)
29,612
29,723
5.03%
21,605
21,859
14
1.37%
312
0.72%
2.64%
2.48%
Q4 2010
49
34
207
385
144
51
93
29,742
29,617
5.13%
22,630
22,808
13
1.43%
336
0.61%
1.80%
1.66%
 11
 24,138
29,793
30,017
 
 

 
14
April 21, 2011
Consumer Banking net income increased by $95MM in Q1 from Q4
 Revenue increased by $23MM from Q4
 driven by higher margins in Auto
 Non-interest expenses decreased by
 $30MM due primarily to lower marketing
 costs
 Provision expenses decreased by nearly
 50% from Q4 due to better credit
 performance in auto, mortgage and retail
 banking
 Ending loans decreased slightly from Q4
 with an increase in auto loans offset by
 continued home loan run-off
 Period end deposits were higher by $3.4B
 in Q1 driven by increases in Money
 Market/Savings accounts
Net interest income
Non-interest income
Total revenue
Provision for loan and lease losses
Non-interest expenses
Income before taxes
Net income
Selected Metrics
Period end loans held for investment
Average loans held for investment
Loans held for investment yield
Auto loan originations
Period end deposits
Average deposits
Deposit interest expense rate
Core deposit intangible amortization
Earnings
Nonperforming loans as a % of
 loans HFI
Nonperforming asset rate
Net charge-off rate
30+ day performing delinquency rate
Period end loans serviced for others
(in millions)
Income taxes
3.42%
1,169
1,212
Q1 2010
Q1 2011
Highlights
 Consumer Banking
186
95
740
334
119
215
9.60%
86,355
1.06%
983
83,884
2.00%
1.84%
1.57%
316
50
688
474
169
305
36,383
38,245
8.96%
1,343
76,883
896
75,115
1.62%
3.90%
26,778
1.27%
38
2.03%
1.76%
4.28%
1,146
Q4 2010
196
189
770
187
67
120
34,383
34,751
9.20%
2,217
82,959
1.13%
34
950
81,834
2.17%
1.97%
1.98%
20,689
 34,306
34,236
 2,571
 35
 
19,956